Why Apex?
We're not just a service provider - we're your partner.
What Sets Us Apart
Client Experience
- Dedicated team from start to finish
- Strategic meetings to drive success
- Personalized service with national-level perks
- Engineer-led recommendations
- Support for grant research and application
Service Commitment
- Same-day onsite service guarantee
- Always local, always reliable
- Designated IT consultant
- PCIO support integrated into client teams
Security & Trust
- SOC 2 Type 2 Compliant
- State & local cybersecurity partners
- Active on cybersecurity boards in 2 states
- Data security is our top priority
Community Connection
- We invest in student success through internships and career mentorship programs.
- We actively contribute to the well-being of local communities through volunteer efforts and financial donations.
- We support the causes that matter most to our clients.
- We believe in the power of sponsorships to create positive change and strengthen community ties.
Hear It From Our President
Frequently Asked Questions
Why should my company outsource IT support?
Outsourcing IT support provides you with expert support without the overhead costs of salaries, benefits, and training. You can save time, reduce costs, and improve security allowing your internal teams to concentrate on strategic initiatives and core business functions, rather than being distracted by technical issues.
What are the benefits of managed IT services?
- 24/7 monitoring and support
- Proactive cybersecurity protection
- Access to expert technicians
- Scalable infrastructure as you grow
- Improved security and compliance
How much does IT support cost for small businesses?
IT support costs depend on your business size, needs, and the complexity of your systems. We offer flexible, scalable solutions designed to fit your budget. Reach out to our sales team for a custom quote and explore the best plan for your business.
What types of industries do you work with?
We support a wide range of industries including:
- Biotechnology
- Education K-12
- Government
- Higher Education
- Non-Profit
- Manufacturing
See a full list of who we work with here.
Do you offer 24/7 support?
Yes, we offer around-the-clock monitoring and support options to ensure your systems stay secure and operational - day or night.
How fast is your response time?
Our team is known for rapid response. Most support requests are acknowledged within minutes, and we prioritize urgent issues to minimize downtime.
What makes your managed services different?
We pride ourselves on being a trusted IT Managed Service Provider with a wealth of expertise, a client-first approach, and comprehensive service offerings. Choosing Apex means partnering with a team that's not just reactive, but proactive - focused on keeping your systems secure, efficient, and aligned with your business strategy.
How do you handle cybersecurity and compliance?
We take a security-first approach to IT. Not only are we SOC 2 Type II compliant, but we also implement layered protections across your network, devices, and cloud environments to safeguard data and meet regulatory standards.
Read our SOC 2 Type II announcement to learn more about our commitment to security and compliance.
Can you help us scale as we grow?
Absolutely. Our services are built to grow with you - whether you're adding new locations, hiring more staff, or expanding your systems. We'll help you plan and implement the right solutions.
What's onboarding like at Apex?
Onboarding is designed to be smooth and supportive. You'll work closely with a dedicated Project Managed who will be with you from start to finish. We prioritize completing the project on time and on budget.